The position is based out of Holliston, MA, but frequent travel (~75%) to customer sites throughout the US will be required.
Position Summary: The Aquatics Service and Installation Technician with Iwaki Aquatic Systems & Services is an essential role within Iwaki America Incorporated. This person is expected to perform routine services, perform standalone system installations, and assist with multirack installations under the direction of the Lead Aquatics Technician. Candidate is also expected to help facilitate production/manufacture of aquatic systems when not performing services or installations.
Perform scheduled maintenance based on service contracts and maintain service logs.
Manage and maintain service inventory of consumable supplies and tools needed for service.
Maintain service records and work closely with Sales to identify follow up items and opportunities.
Install & commission systems at customer’s location along with training and troubleshooting at completion of install.
Work closely with Aquatics Lead Technician on large services and system installations.
Provide ongoing technical support to customers and clearly articulate our value proposition
Extensive travel required. Must be flexible and able to travel on short notice. Some international travel may be required.
Must be reliable and dependable when working remotely and maintain clear lines of communication with Aquatic Service and Installation Manager
Work with Sales to support the sale of systems and maintenance contracts to both existing and new customers while keeping an eye open for new technologies, capabilities, or products prior to formal product release.
Ability to interact with researchers/biologists and identify key influencers and decision-makers. Relay relevant information to Sales for development.
Work closely with Sales to identify lead customers for new technologies, capabilities or products prior to formal sales release.
Maintain basic call logs as they pertain to service or install quality or inventory issues.
Become well known and respected in the aquatic lab systems community.
Work with Engineering and Operations to facilitate system fabrication
Participate in ISO quality program and process improvement efforts, maintain existing ISO procedures, and assist in creating new ones where appropriate.
Experience in aquatic research, aquaculture or similar industries
* High School diploma or equivalent, prefer BA or BS in Biology related field
*Ability to organize travel and work independently for weeklong periods
* Plumbing and electrical skills/experience is essential
* Responsible and organized in order to manage company resources
Working knowledge of aquatic systems and their applications
Proven track record of building/servicing aquatic systems
Strong computer skills with proficiency in Microsoft office suite
* Ability to read/view/interpret 2D/3D drawings
* Strong interpersonal and networking skills while interacting cross-culturally
Recognizable integrity, earns the respect of others
* Self-starter, results-oriented, high energy, customer oriented and a team player
Self-confident, ethical, sociable
* Hands on learner with ability to take instruction
* Ready to roll up sleeves and work hard while having fun at the same time
Iwaki Aquatic was established as a division of Iwaki America in 2016 to support the aquatic research community. Iwaki Aquatic’s mission is to build quality aquatic research systems that are extremely reliable and easy to both use and maintain. Our 60+ years of experience in designing and building controllers and pumps for global water treatment applications position us as the leader in both technology and value. Our aquatic team consists of aquaculture specialists, biologists, engineers and customer service experts with many years of experience supporting aquatic research systems. Our standard aquaria rack systems are designed specifically for the African Clawed Frog Xenopus spp. and Zebrafish Danio rerio, but over the years our experts have designed and built custom systems for over 150 different aquatic organisms.
Iwaki Aquatic opened a new production and warehouse facility in the fall of 2018 next to its main office in Holliston, MA. This 18,000 sq. ft. facility has allowed Iwaki Aquatic to expand its aquatic supplies business. 2020 brought the release of our new Iwaki Aquatic LAbREED Zebrafish and Xenopus Systems as well as the launch of our ecommerce website.